SCOPE OF APPLICATION OF THE TERMS AND CONDITIONS OF USE

IVANA GROSSI strives to provide excellent service to users (hereinafter “customers” or “users”) of the website on a daily basis. This online store is aimed at all internet users who wish not only to receive immediate information about the products but also to complete a purchase through the online store, through remote electronic ordering.

These terms are in accordance with the applicable European and Greek legislation; users acknowledge the company’s right to modify any provisions of these terms to the extent that such modification does not affect the legally binding obligations of the two parties nor affect any concluded situations. The customer is responsible for periodically checking these terms and conditions and is solely responsible for the use of the website.

These General Terms and Conditions of Use govern access to and use of the website www.ivana-grossi.com. Access to and use of this website, as well as the purchase of products from www.ivana-grossi.com, are based on the assumption that these General Terms and Conditions of Use have been read, understood, and accepted by the customer.

Any modifications or updates to the General Terms and Conditions of Use will be binding upon their publication in this section of the website. Therefore, we ask customers to regularly visit this section to check for the publication of the most recent and updated General Terms and Conditions of Use of www.ivanagrossi.gr. If you do not agree with all or part of the General Terms and Conditions of Use of the website www.ivanagrossi.gr, please do not use our website.

Access to and use of www.ivanagrossi.gr, including the display of web pages, communication, obtaining product information, and making purchases on the website, are carried out by our users exclusively for personal purposes, which in no way should be connected with any commercial, business, or professional activity. Please remember that you will be responsible for your use of www.ivanagrossi.gr and its content. You will be specifically responsible for communicating information or data that is inaccurate, false, or concerns third parties without their consent, as well as for any improper use of such data or information.

Finally, as all material will be downloaded or otherwise obtained through the use of the service chosen by the user at their own risk, the user is responsible for any damage to computer systems or loss of data as a result of downloading, and ivanagrossi.gr will not be held liable. Furthermore, “IVANA GROSSI” bears no responsibility for any damage resulting from the unavailability of website services or from damage caused by viruses, corrupted files, errors, omissions, service interruptions, deletion of content, problems with the network, with providers or telephone connections or/and data transmission connections, unauthorized access, alteration of data, damage or/and malfunction of the user’s electronic equipment.

The user is responsible for maintaining the confidentiality and proper use of their personal information, including credentials for accessing restricted access services, and is also responsible for any damage or harm that may arise to ivanagrossi.gr or third parties as a result of the improper use, loss, or removal of this information.

1. PRIVACY POLICY

Our privacy policy applies to users who access www.ivanagrossi.gr and use the relevant services without making purchases. The Privacy Policy will help you understand how and for what purposes www.ivanagrossi.gr collects and uses your personal data.

1.1. SECURITY

1.1.1. Ivanagrossi.gr has implemented technical and organizational measures to protect the security of services at www.ivanagrossi.gr, the integrity of traffic data and electronic communications regarding unauthorized use of data or access to it, to prevent the risk of dissemination, destruction, and loss of data and confidential/non-confidential information regarding the users of www.ivanagrossi.gr and to prevent unauthorized or illegal access to these data and information.

1.2. PROTECTION OF PERSONAL DATA

1.2.1. To complete any transaction through the IVANA GROSSI online store and to place any order for the company’s products, you will be asked to provide certain personal data. By using the website, you give your explicit consent to IVANA GROSSI to process the relevant personal data and declare that all information is true and accurate.

1.2.2. When placing an order, you will be asked to provide your full name, delivery address of the products, your phone number (any phone number you designate), your email address, and if you choose to use your credit card as a payment method, you will be asked to provide your card number, expiration date, and the three-digit security code of your card. If you do not provide us with all the information we need, we may not be able to complete your order.

1.2.3. Our company processes the above data in accordance with Article 7A, paragraph 1 (b) of Law 2472/1997, in order to complete the order placed by our customers, and in no case do we disclose, publish, or sell this data to third parties, except in the event that legal proceedings are initiated to lift the confidentiality (Law 2225/1994) or according to other obligations arising from the national implementation of Directive 24/2006.

1.2.4. Your personal data is disclosed to the relevant bank (e.g., the credit card number) and is deleted from our database immediately after your order is completed, thereby ensuring a higher level of security.

2. ITEMS FOR SALE

IVANA GROSSI makes every effort to present the products on the website as accurately as possible. In some cases, the information on our website may contain inaccuracies or incomplete information. We reserve the right to correct any errors or update the website at any time without prior notice. Given the nature of the presentation of products on our website and the different types of visual appearance, colors, fabrics, and the handmade nature of the product presented on the website may slightly differ from those of the actual product.

3. PRODUCT SERIES

Placing an order through the online store means that you enter into a distance sales contract, which is governed by the legal framework of Law 2251/1994 on consumer protection, as applicable. You can place a valid order through our online store, provided that you are a legally capable person according to the Greek Civil Code (which means you are over 18 years old and not under judicial supervision regarding the conclusion of sales agreements). IVANA GROSSI reserves the right to claim the sale contract price or any damages/losses suffered from the sale contract from the supervisors or guardians of legally incapable persons.

All prices displayed for each product include VAT. www.ivanagrossi.gr reserves the right to change prices without notice. Offers are valid until stocks are exhausted.

Customers outside the EU are subject to any charges that may arise from exchange rate differences, customs clearance, etc., for which our company bears no responsibility.

4. ORDER PROCESS VIA E-SHOP

4.1 Once you have made your selection, you need to complete the online form with the necessary details to enter into the sales contract.

4.2 You must also unconditionally accept the terms of the sales contract and the terms of use by clicking on the Proceed to online purchase option via our website.

Acceptance of an order does not legally imply the conclusion of a sales contract, but an invitation for information, and we reserve the right to inform you that your order cannot be processed. The order is completed and the sales contract is concluded upon delivery of the ordered product to you.

All product orders are subject to availability. In case of supply difficulties or out-of-stock products, we reserve the right to inform you about similar products that you can order. If you do not wish to order such similar products, we will fully refund any amount you may have paid.

4.3 To facilitate payment for those who wish to purchase products from our online store, www.ivanagrossi.gr, we offer the following payment methods:

4.3.1 By charging your credit/debit card. The charge on the credit/debit card occurs on the date the shipping process of the products begins. Our website, www.ivanagrossi.gr, has taken all necessary precautions regarding the security of your transactions through your credit card, and all credit and debit cardholders are subject to validity checks.

4.3.2 Via PayPal, selecting the relevant payment method, provided you have a PayPal account.

4.3.3 Via Apple Pay, selecting the relevant payment method, provided you have an Apple Pay account.

4.3.4 Cash on delivery for purchases and orders purchased through the online store and collected from our workshop in Athens.

4.3.5 Cash on delivery for fast purchases within Athens, according to the agreement upon request.

4.3.6 Bank transfer, selecting the relevant payment method and using the provided bank details to settle the transfer of funds; orders will be shipped when the funds have cleared.

Whichever payment method you choose, you have the option to select either a retail receipt or an invoice. An invoice is issued for companies and freelancers, provided they fill in the following details during their order: company name, VAT number, and profession for the self-employed. The invoice/retail receipt will be sent along with your order.

It is important to necessarily provide a phone number and a valid email address, regardless of the payment method you choose.

Before completing the order, our company informs the customer via the website about the essential characteristics of the product, the price, the quantity, the transport costs, the method of payment, the method of delivery, the duration and price of the offer, if any, as well as the right of withdrawal within fourteen (14) days from the delivery of the product.

By sending the order form, consumers receive an electronic copy of their order, which they can save.

5. TERMS AND CONDITIONS FOR CUSTOM ORDERS

The custom order service offered by IVANA GROSSI allows customers to book consultation services and order a product that matches the customer’s specifications by requesting an appointment at our workshop in Athens via the website, the online contact form, or the email address.

The following terms apply to custom order services:

5.1 AVAILABILITY

Custom items are available based on material availability and production times, which may vary, but will be discussed during the order appointment.

5.2 DELIVERY

After completing the order appointment and receiving the deposit, we aim to ship the custom-ordered products within a 4-week delivery period. You will be informed about the exact expected delivery date.

Your order will be shipped when all items in your order are ready. If there are “in-stock” items in your order, they will be shipped separately from the custom-ordered items.

5.3 PAYMENT TERMS

50% of the full price is paid upon placing your order and is non-refundable.

You will receive an email notification when your order is completed and ready for shipment, at which time the remaining 50% of the invoiced price plus any shipping costs that may arise must be deposited.

Once you receive the notification email for your order, you are required to pay the remaining 50% plus shipping costs within 14 calendar days. If for any reason the total payment of the order has not been completed within this timeframe, the order will not be shipped, and the deposit will be retained.

5.4 CANCELLATIONS AND RETURNS

We take special care in our custom order consultations, and as such, custom or bespoke products cannot be returned. If you wish to cancel your order, the deposit is non-refundable. Please contact us immediately if there are any issues with the custom-designed products, and we will try to rectify the situation.

Custom order purchases are also subject to our General Terms and Conditions.

6. RETURNS POLICY

We hope you are pleased with your purchase of the handmade product. If necessary, we have a 14-day return policy, meaning you have 14 days after receiving your product to request its return.

To be eligible for a return, your product must be in the same condition as you received it, unworn or unused (we recommend trying shoes on a carpeted surface to avoid scratches and wear marks), with the tags, and in its original packaging, including dust bags. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at ivanagrossi@yahoo.com with your order details. If your return is accepted, we will send you instructions on how and where to send your package. Items sent to us without first requesting a return will not be accepted.

We will notify you once we receive and inspect your return and inform you if the refund is approved or not. If approved, you will be automatically refunded through your original payment method.

To exchange your purchase for a different size or color, we suggest requesting and completing the return and then proceeding with a new purchase of the desired size or color.

If you receive a damaged, defective, or incorrect product, please retain all original packaging and notify us as soon as possible/within 72 hours of delivery of the order. We also require photographic evidence of any damage or defect. Please note that our products are handmade and slight variations may occur, which are not considered defects.

In such cases, we will not be able to refund shipping costs, as these are paid directly to our providers. For international orders, if your package is not claimed or sent back to us, we can refund the value of the products, but all shipping costs and customs duties and taxes will not be refunded.

The cost of returning the products to us is borne by you, the customer. When returning products, we ask that you ensure the package is securely sealed, and for your protection, we advise that returns be sent via registered or tracked delivery service.

If you have purchased IVANA GROSSI products through one of our stockists or marketplaces, any returns or exchanges should be arranged directly with them. We regret that we are unable to accept returned items that were not purchased from www.ivanagrossi.gr.

Exceptions/Non-returnable items: We cannot accept returns on gift cards; however, gift cards never expire and can be transferred to another person.

7. CANCELLATION POLICY

Orders can be canceled within 4 hours of order confirmation via contact@ivanagrossi.gr. Custom orders can also be canceled; however, after the consultation is completed, the 50% deposit is non-refundable.

8. WITHDRAWAL POLICY

The consumer has the right to withdraw without reason within 14 calendar days from the receipt of the product in accordance with Law 2551/1994 (as amended by Ministerial Decision Z1-891/2013).

9. CUSTOMER OBLIGATIONS

Customers are obliged to comply with the rules and provisions of Greek, European, and international law and relevant legislation governing telecommunications and to refrain from any illegal and abusive behavior during and in connection with the website and from any illegal practices. The customer is responsible for any damage caused to them due to improper use of the website or improper use of the services offered through it. In the event that IVANA GROSSI is involved in any illegal action or is obliged to pay any compensation due to the customer’s violation of their obligations under these terms, the customer is obliged to indemnify IVANA GROSSI for this reason. Each customer is solely responsible for ensuring the confidentiality of their password and assumes the risk of any damage caused by third-party access to their password.

IVANA GROSSI is not obliged to monitor the messages, information, or content posted on the website by customers and bears no responsibility for this content. However, it may occasionally monitor website posts and may refuse, reject, and/or remove posts from the website. Customers are required not to use the website to post content or other communications that include: (a) political or other improper, abusive, illegal, inappropriate, false, inaccurate, threatening, offensive, vulgar, violent, defamatory content, (b) unsolicited mail, chain letters, false emails, contests, and promotional material, (c) advertisements of any kind, (d) personal information (addresses, phone numbers, etc.), messages offering unauthorized use of copyrighted material or private information, and (e) information similar to or related to the above.

The website must not be used by customers to: (a) send commercial emails, (b) violate any personal or property rights, (c) present false data belonging to other users, (d) impersonate any other person, registered user, or employee of IVANA GROSSI, (e) engage in illegal activities, (f) collect or store personal data and information about other customers of this website for any reason, (g) send, post, email, or otherwise transmit content that is illegal and for any reason causes illegal interference and damage to IVANA GROSSI or any third party, (h) violate the privacy or confidentiality of any person’s information, (i) send, post, email, or otherwise transmit any content that violates morality, social values, the rights of minorities, (j) send, post, email, or otherwise transmit any content for which customers do not have the right to transmit under the law or applicable contracts (such as confidential information, proprietary and confidential information obtained or disclosed in the course of an employment relationship or covered by confidentiality agreements), (k) send, post, email, or otherwise transmit any content that violates any patent, trademark, trade secret, copyright, or other proprietary rights of others, (l) send, post, email, or otherwise transmit any content that contains software viruses or any other code, file, or program designed to interrupt, damage, destroy the operation of any software or hardware, (m) intentionally or unintentionally violate applicable laws or regulations, (n) harass third parties in any way.

In the event of posting material or content as described above, IVANA GROSSI bears no responsibility and cannot be considered to accept such content.

Furthermore, customers hereby agree to indemnify IVANA GROSSI for any legal dispute that arises between them and third parties due to the content they have posted, published, or otherwise transmitted through the website, and in the event of inaccurate data entry during registration or updating of their details, and generally in the event of a violation of these terms of use. Any use contrary to the above, combined with any civil and criminal penalties, will result in the deletion of this content and, at the same time, the deletion of the customer account that violates these terms of use, without notice.

In the event that IVANA GROSSI is notified that any content causes property or moral harm to third parties, it will cooperate with any competent authority (police, justice, etc.) to restore any damage caused.

10. OPTIONAL TOOLS

We may provide you with access to third-party tools, which we do not monitor, control, or influence.

You acknowledge and agree that we provide access to these tools “as is” and “as available” without warranties, representations, or conditions of any kind and without any endorsement. We have no liability arising from or related to your use of optional third-party tools. Any use by you of optional tools offered through the website is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve the terms on which the tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services or/and features through the website (including the release of new tools and resources). Such new features or/and services will also be subject to these Terms of Service.

11. THIRD-PARTY LINKS

Certain content, products, and services available through our Service may include materials from third parties.

Third-party links on this website may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will have no liability or responsibility for any third-party materials or websites or for any other materials, products, or services of third parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

12. ASSIGNMENT

This sale agreement and any obligation, term, or condition contained herein shall be binding and effective to the benefit of the parties involved and their respective successors.

The customer may not assign this agreement in whole or in part; however, IVANA GROSSI may assign or subcontract the sale agreement or any of its rights to third parties at any time during its duration.

13. FORCE MAJEURE

IVANA GROSSI’s inability to fulfill or delay in fulfilling any obligation arising from the sale agreement solely due to causes beyond its control, including, without limitation: The fulfillment of our obligations under any contract is deemed to be suspended for the period during which any event beyond our control lasts, but if the cause of the delay exceeds sixty (60) calendar days, IVANA GROSSI will contact you to terminate the sale agreement and return all amounts you have paid.

14. WAIVER

No waiver of any omission by either party or any omission to enforce any right arising hereunder shall be deemed to constitute a waiver of any subsequent omission in respect of the same or any other provision hereof.

15. SEVERABILITY

Should any part of this sales agreement be found unenforceable or in conflict with the applicable laws or regulations of any jurisdiction, the invalid or unenforceable part or provision shall be replaced with a provision that, to the fullest extent possible, achieves the original business purpose of such part or provision in a valid and enforceable manner, and the remainder of this sales agreement shall remain binding on the parties.

16. AMENDMENT

The website www.ivanagrossi.gr reserves the right to modify or renew these terms and conditions at its discretion.

17. INTELLECTUAL PROPERTY

All trademarks identifying the products sold on www.ivanagrossi.gr and published on the website are the intellectual property of their respective owners and are used on www.ivanagrossi.gr to distinguish, describe, and advertise the products sold on www.ivanagrossi.gr. The designs, illustrations, sketches, and depictions of the products are the intellectual property of IVANA GROSSI.

18. APPLICABLE LAW – JURISDICTION

The use of the website and the sale agreement are governed by and interpreted in accordance with the laws of Greece. All disputes arising out of or in connection with the use of the website or the sale agreement, if not amicably resolved, will be submitted to the courts of Athens.

Last updated on August, 2024.